Mykad99 Privacy Policy – User Data Protection
Mykad99 respects the privacy of every user and is committed to protecting your personal information. This policy explains what data we collect, how it is used, and your rights as a user of our platform in Malaysia.
Types of Information We Collect
When you register and use the mykad99 platform, we collect various types of information to ensure our services run smoothly and securely. This includes:
- Account information: Full name, email address, phone number, date of birth, and login credentials provided during registration.
- Device and browser information: IP address, device type, operating system, browser type, and other technical data automatically transmitted when you access the platform.
- Local payment information: Transaction details in MYR (RM) via approved payment methods such as DuitNow and GrabPay. We do not store credit card numbers directly; all processing is handled through certified payment providers.
- Cookies and usage data: Data relating to usage patterns, pages visited, session duration, and user preferences, collected via cookies and related tracking technologies.
How We Use Your Information
Information collected by mykad99 is used for the following purposes:
- Processing account registration and verifying user identity.
- Facilitating financial transactions and ensuring the security of deposits and withdrawals.
- Providing responsive customer support and helping resolve any technical issues.
- Sending registered users the latest platform updates, promotions, and policy notices.
- Detecting and preventing fraudulent activity, money laundering, and platform abuse.
- Complying with applicable legal and regulatory requirements in Malaysia.
Mykad99 will not use your information for any other purpose without your prior consent.
Cookies & Tracking Technologies
The mykad99 platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise returning visits, remember user preferences, and analyse overall usage patterns.
We use two categories of cookies: session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your device for a set period to make future logins easier. You can manage cookie settings through your browser preferences, though fully disabling cookies may affect certain platform features.
Data Storage, Security & Sharing
Mykad99 stores user data on servers protected with SSL encryption and up-to-date technical security measures. Only authorised personnel are permitted to access users' personal information, and such access is governed by strict internal security protocols.
We do not sell or rent your personal information to third parties. Data is only shared in the following circumstances:
- To third-party service providers who assist in operating the platform (such as payment processors), under strict confidentiality agreements.
- When required by law or directed by the relevant authorities in Malaysia.
- In emergency situations to protect public safety or the safety of platform users.
User data is retained for as long as necessary to fulfil the stated purposes or as required by applicable law, after which it will be securely deleted or anonymised.
User Rights & How to Contact Us
As a mykad99 user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request corrections to any inaccurate or incomplete information via your account portal.
- Right to erasure: You may request deletion of your personal information, subject to any legal requirements that obligate us to retain certain data for a specified period.
This Privacy Policy may be updated from time to time. Any material changes will be communicated to registered users via an in-platform notice. Continued use of the platform after such changes constitutes acceptance of the updated policy.
For any privacy-related enquiries, or to exercise your rights above, please contact the mykad99 support team by email at: [email protected]. You may also refer to FAQ our Help Centre for further guidance on accounts and privacy.
Your Privacy Is Our Priority
Mykad99 continuously strengthens its data protection measures to ensure your betting and entertainment experience remains safe and secure in Malaysia.